What Information We Hold and Why
When you register, we collect your name, email address, date of birth, and contact number. When you fund your account through Touch 'n Go eWallet, Boost, or GrabPay, we record transaction references and amounts to reconcile your wallet credits — we do not store your full
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e-wallet credentials or PIN. We also collect device identifiers, browser session data, and IP addresses to keep your account secure and detect unusual login patterns. If you contact our support team, we log those exchanges to follow up accurately. All data is processed to fulfil your
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account request, prevent fraud, and — where you have opted in — send you updates about active promotions. Access to your account and the use of your data is subject to local law and is available only where local law permits. We do not sell your
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personal data to third parties. Where we engage third-party payment processors to route your Touch 'n Go eWallet or GrabPay transaction, those processors are contractually bound to handle your data under equivalent protections. You can withdraw consent for marketing communications at any time by contacting our
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support team directly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.